Order
If you notice that the delivery address data is incorrect, please contact us immediately via our ticket system or write us an email. Since we usually finish and pack your product relatively quickly, every minute counts here, so to speak, so that we can still make changes.
As soon as your order has been handed over to the logistics provider, you will automatically receive a shipment notification for your order. This also includes a link to the shipment tracking or the tracking number.
If you have not received a shipping confirmation after some time and you cannot find the email in your spam folder, please contact us via the support ticket system through your customer account. If you did not create a customer account when you placed your order, please send us an e-mail to support @ tierkerze . de. Please include the order number of your order in this e-mail so that we can check directly if there is a problem.
Unfortunately, this is not possible. Only, if you have made a mistake with the personalization data, we will try to use the correct data before shipping. For this you have to contact us immediately via our ticket support system.
Once you have ordered from our store, an order confirmation email will be sent to you after successful payment. This summarizes once again the data of your order. This e-mail will be sent to the e-mail address you entered when placing your order.
If you have not received a confirmation email after some time, please check your spam folder. Otherwise, please contact us via our support ticket system or, if you have not created a customer account, by email to info @ tierkerze . de)
Once you have ordered from us, we usually ship within 1 - 3 business days via DHL. You will automatically receive a shipping confirmation email with a link to track the shipment and your tracking number.
If you have created a customer account when placing your order, you can also check the status of your order at any time via your customer account.
Please contact us via our support ticket system (if you already have a customer account with us) or via email (support @ tierkerze . de) if you want to cancel your order. If your order has not been processed yet, we will cancel the order and pay the money back to you via your chosen payment gateway.
Please note that repayments via credit cards usually take a little longer, but we have no influence on that!
If your order is already being processed, has already been personalized or has already been handed over to the logistics provider, a cancellation is unfortunately no longer possible.