Complaints
Yes, you can. However, make sure that you create a support ticket via your customer account beforehand. We will then send you a delivery bill and a shipping label. So we can assign the products to the respective orders.
If you have received a broken or defective product, please open a support ticket via your customer account. If possible, send a picture or video directly in the ticket. We will review it and you will have the opportunity to request a replacement or refund for it.
If, contrary to expectations, you have received an incorrect product from us, please open a support ticket via your customer account. We will check the issue and usually send you a return shipping label, with which you can easily send the product back to us.
You can also decide whether you want to receive the right product from us or whether we should refund the money. The exchange is of course completely free of charge for you!
Yes, once we personalize a product for you, it is excluded from cancellation. This does not apply to incorrectly sent products or errors in personalization. In this case, we will of course take the item back or offer you an exchange free of charge.
Your money will be refunded as soon as your return has been processed and inspected. The money will then normally be refunded the way you originally paid for your order. Please note that if you paid by credit card, the refund process usually takes a little longer. Unfortunately, this is not up to us but to the credit card institutions!
Basically, we always try to get your money to you as soon as possible!
If, contrary to expectations, you are not satisfied with your purchase of 100%, you can exercise the statutory right of withdrawal and cancel the purchase contract within 14 days of receipt of the goods without giving any reason.