Category: Order

Please contact us via our support ticket system (if you already have a customer account with us) or via email (support @ tierkerze . de) if you want to cancel your order. If your order has not been processed yet, we will cancel the order and pay the money back to you via your chosen payment gateway.

Please note that repayments via credit cards usually take a little longer, but we have no influence on that!

If your order is already being processed, has already been personalized or has already been handed over to the logistics provider, a cancellation is unfortunately no longer possible.

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