As soon as your order has been handed over to the logistics provider, you will automatically receive a shipment notification for your order. This also includes a link to the shipment tracking or the tracking number.

If you have not received a shipping confirmation after some time and you cannot find the email in your spam folder, please contact us via the support ticket system through your customer account. If you did not create a customer account when you placed your order, please send us an e-mail to support @ tierkerze . de. Please include the order number of your order in this e-mail so that we can check directly if there is a problem.