We usually ship with DHL Paket or DHL Warenpost. To European or third countries we also ship optionally with Parcel One or DPD.

After receiving your order, we usually need 1 - 3 business days to process and finalize your order. After that, the order will be transferred to the logistics provider. Once you have received a shipment notification here, you should receive your order within 2 - 4 business days within Germany. You can check the status of your shipment at any time via the tracking link.

On special days of the year (e.g. Black Friday, World Dog Day, World Cat Day, Christmas, etc.), orders may be slightly delayed due to a higher shipping volume.

A shipment within Europe usually takes around 5 business days until delivery, for worldwide shipping between 5 - 7 business days.

If you still have not received your order after 14 days, please contact us via our support ticket system or by email to support @ tierkerze . de.